Frequently Asked Questions
Everything you need to know about your Steve Madden shopping experience.
How can I track the status of my order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can also view your order status by logging into your account on our website.
What is your return policy for footwear and accessories?
We accept returns of unworn, original-priced merchandise within 30 days of purchase. Items must be in their original packaging to be eligible for a refund.
Do you offer international shipping?
Yes, Steve Madden ships to select international locations. Shipping costs and delivery times vary by destination and will be calculated at checkout.
How do I determine my correct size?
We provide a comprehensive size guide on every product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit in our boots and heels.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Afterpay, allowing you to shop now and pay in installments.
Can I exchange an item for a different color or size?
Exchanges can be processed through our online portal. Select the 'Exchange' option to reserve your new size or color while returning your original item.